Support FAQs – Block Therapy

Billing & Account Support

How do I access my Starter Program?

Once you've ordered your Starter Package, you should have access to our online classes within 15 minutes. First you should receive your login details, then once you have logged in you can find the Starter Program under the "My Programs" page. You can access the "My Programs" page by clicking the link in the left-hand side-menu, then clicking the Starter Program image. Or you can click the "My Programs" link on the Dashboard page, the first page you see when you log in, then clicking the Starter Program image from there.

If you don't receive your login details within 10 minutes, please email info@fluidisometrics.com.

How long do I have access to the Starter Program?

You have access to the Starter Program for life! Any person that has ever purchased a Block from Block Therapy will have access to this Program forever. If you have never received access to the Starter Program but do have a Block Buddy/Baby, reach out to info@fluidisometrics.com to get you connected to the Starter Program. You'll need to provide a photo of the Block with the embossed logo to prove that it was purchased through Block Therapy, then we can connect you to the Starter Program at no additional charge.

What is the difference between the Starter Program and the Membership?

To begin your healing journey you would need to complete our Block Therapy Starter Program. It is important to learn how to use your Block Buddy safely. Our Starter Program includes a 9 Day Full Body Fascia Program that you can keep for life. You can redo the program as many times as you want.

We want to guide you through the three components that make up Block Therapy. These three components will start to guide your daily life, even when you aren't on the Block itself and are so important to a healthy body long-term.

The Block Therapy Membership is an online platform which stores all of Block Therapy’s content, as well as the Starter Program. Inside the Block Therapy Membership, we have categorized our platform into different modules so everyone - no matter your age, gender or condition, performance etc. will be able to follow the content and find classes and programs for you. This includes:

Multiple 15-30 minute classes targeting all areas of the body.
Multiple 90 minute classes targeting all areas of the body - beginner and advanced.
Multiple 15 minute per day programs (9 - 21 Day Programs) targeting the lower body, core, and the head, neck & face. Each day has suggested added content that will compliment that days focus.
Multiple postural videos with additional added content to support your Block Therapy practice

Each month we add new content so you can be up to date with the latest classes, series, programs - and well… whatever we add in next.

How do I start my Membership Trial that comes with my Starter Program?

We want to make sure you understand the foundations of Block Therapy and are using your Block Buddy safely before you jump into the Membership. To access your Trial, you'll need to complete all lessons under the Starter Program first. Once you have watched all the videos to the very end, marked every lesson as complete and have the check marks on all lessons, only then you can proceed to the lesson that gives you access to the 14 day Membership trial.

Can I start my Trial whenever I'm ready?

Absolutely! You can start your trial whenever you feel ready to move onto the next stage of your Block Therapy practice. Some people go through the Starter Program classes 2 to 3 times before they feel ready to take advantage of the free Trial. You can also time your Trial to when you have more free time and able to take in as many classes as you can. Some people wait until they are on vacation and have more time to dedicate. Whenever works for you!

Once my Trial is over, will I be billed?

Once your Trial is complete, you will no longer have access to the content in the Block Therapy Membership and at no time will you be billed. If you want to purchase the membership you would need to visit our Membership Store, add your preferred Membership to your cart and complete a purchase. Block Therapy will never bill you unless you have expressly asked us to.

How do I cancel my Membership?

You can cancel your Block Therapy Membership at any time. You will need to be logged in to do so. At the bottom of the Left-Hand Side-Menu, you'll see a link with a Cog icon called "Settings". You can click the arrow beside it and another list of links will dropdown, then click "My Subscriptions". Or you can click on the Cog or the link "Settings" and you will see "My Account Dashboard". There you can click "My Subscription" under the My Account heading.

Once you are on the "My Subscription" page, you see a list of past and current Subscriptions. Find the one with the Status marked "Active" and click the "View" button. If you only have one Subscription you will be taken directly to your Manage Subscription page. Here you will find the "Cancel" button. Click there! Check out the screenshot below to help follow along.

If I cancel my Membership, will I lose access to all the content immediately?

You will only lose access to the Block Therapy Membership one month after your last payment date. Your Subscription will be marked as "Pending Cancellation" and have an End Date as one month from your last payment. As an example, if you subscribe to the Block Therapy Membership on January 10th and cancel on January 20th, you will still have access to the classes until February 10th.

Once I've cancelled my Membership, how do I resubscribe?

If you have canceled your membership and change your mind, you can easily reactivate if you are one month from your last payment date. Visit the "My Subscription" page to reactivate.

If you do not see the Reactivate button, then you will need to start a new Subscription. Visit the Membership Store, add your preferred Membership your cart, and checkout!

How do I update my Credit Card?

You can visit the Payment Method page to make changes to your credit card. You can add multiple cards, choose which card is your default, delete old cards, or update existing cards.

At the bottom of the Left-Hand Side-Menu, you'll see a link with a Cog icon called "Settings". You can click the arrow beside it and another list of links will dropdown, then click "Update my Credit Card". Or you can click on the Cog or the link "Settings" and you will see "My Account Dashboard". There you can click "Payment Methods" under the My Account heading. Here is where you can make all the edits you might need to your Credit Card details. Follow the screenshot below!

Technical Support

When do I receive my Login details?

You should receive your Block Therapy login details about 5 minutes after your first Block Therapy order. If you don't see it in your inbox, make sure to check your spam/junk folder.

If you don't receive your login details within 10 minutes, please email info@fluidisometrics.com.

I lost my password, how can I reset it?

If you have forgotten your password, you can easily reset it on our Lost Password page. On this page you will enter the email address associated with your account and will receive an email from us shortly. Once you receive the email, click the link and you will be taken to a page to create your new password.

Download our detailed PDF on how to create a new/update your password if you would like image examples to follow.

Can I change my password?

You can create a new password if you are already logged in on our Update My Password page. You will need to know your current password to do this and to confirm your new password, you must enter it into the two separate boxes. Make sure you click the blue Save Changes button below the form.

Download our detailed PDF on how to create a new/update your password if you would like image examples to follow.

I'm not receiving Block Therapy emails. How Can I update this?

If you have unsubscribed from the Block Therapy promotional emails, you can update your email preferences here.

If you don't receive your login details within 10 minutes of your first order or your latest order invoice, please email info@fluidisometrics.com.

My videos are not loading properly. What can I do?

Here are some tips to get the videos playing for you:

Change the Video Quality - Our video player might be playing at too high of a quality for your Internet to handle. By default our video player is set to "Auto" and is usually very good at guessing, but it can sometimes be wrong. Choose the Gear Icon on the video player, and choose "240p".
This will greatly lower the quality of the video, but if it helps your video to stream correctly, we've found the culprit of the slow video. You can start moving up from 240p to 360p, 540p etc., to find which quality your Internet works best with.

Let the Video Buffer - To help play the video - click on the 'play' button to get the buffering started and then pause it. Wait for about 30 seconds to let the buffering go ahead of the video. Then hit 'play' again, and it should be far enough ahead that you can watch the video.
Clear your brower's cache - This often this helps resolve issues. Follow this guide that shows how to clear the cache of the many popular browsers like Chrome, Safari, Opera or Firefox.
Reboot/Power Cycle your Modem - This would involve completely unplugging your modem from the wall, waiting at least 30 seconds to a minute, plugging it back in, waiting for the Internet to reconnect and trying again. Follow this guide on how to Reboot your Modem.